PRIVACY POLICY
Synergy Health Coaching Ltd takes data privacy seriously. This Privacy Policy explains who we are, how we collect and use Personal Information, and how you can exercise your privacy rights.
Who are we, and what do we do?
Synergy Health Coaching Ltd is a Health & Well-being Coaching service. We specialise in supporting men and women who feel stuck in their health journey, face ongoing health challenges, or are looking to prioritise their health and well-being. Our approach focuses on prevention, management and long-term well-being. We help clients identify what is holding them back, create clear, actionable steps, and develop lasting, positive habits that will empower them to better self-manage their symptoms and reduce many lifestyle-related chronic health conditions.
Synergy Health Coaching Ltd collects and processes personal information in accordance with this Privacy Notice and in compliance with relevant data protection regulations and laws. This notice provides the necessary information regarding your rights and our obligations. It explains how, why and when we process your personal data, with whom we may share that information and how we keep it secure.
We are happy to provide any additional information or explanation needed. Any requests for this should be sent to our Data Controller, who can be contacted at enquiries@synergyhealthcoaching.co.uk. We keep our Privacy Notice under regular review. This Privacy Notice was last reviewed in May 2025.
What information is being collected?
Synergy Health Coaching Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this notice.
We receive, collect and store any information you enter on our website or provide us in any other way:
- Personal Data
While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, Country, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
- Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access our Service by or through any device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How is the information being collected?
· Via online forms, website forms and orders.
· By giving credit card details, online payment and setting up direct debit.
· Coaching agreement, pre- and post- coaching forms.
· During a coaching session, through email or over the telephone.
A third-party intermediary is used to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on our behalf.
How will we use Your Personal Data?
Synergy Health Coaching Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
- We collect your personal data in the performance of a contract or to provide a service.
- We collect and store your personal data as part of our legal obligation for business accounting.
- We will occasionally send you marketing information where we have assessed that it is beneficial to you as a client or prospective member and in your interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
- To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
- To comply with any applicable laws and regulations.
Who will your data be shared with?
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent, with the exception of the following categories of third parties:
· Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential e.g. bookkeeper
· Anyone to whom we may transfer our rights and duties under any agreement we have with you.
· Any legal or crime prevention agencies, and/or to satisfy any regulatory request, if we have a duty to do so, or if the law allows us to do so.
What are your Rights?
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights covered by GDPR.
You have the right to access any personal information that Synergy Health Coaching Ltd processes about you and to request information about:
· What personal data we hold about you.
· The purposes of the processing.
· For how long we intend to store your personal data.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws, as well as to unsubscribe from any direct marketing from us.
What safeguards are in place to ensure data that identifies me is secure?
Synergy Health Coaching Ltd only uses information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so, and that any processing must be fair and lawful.
Our company is hosted on the Krystal.io platform. Krystal.io provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Practicebetter.io’s data storage, databases and the general Practicebetter.io applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Practicebetter.io and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We take your privacy seriously and take every reasonable measure and precaution to protect and secure your personal data, including restricted access, IT authentication, firewalls and anti-virus/malware protection. We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel and contractors only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person is processed.
Synergy Health Coaching Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller and collects data for a variety of purposes. A copy of the registration is available through the ICO website.
How Long do We Keep Your Data?
- Synergy Health Coaching Ltd only ever retains personal information for as long as is necessary.
- Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or unsubscribe.
- We will keep members’ data for the duration of being a member and 7 years thereafter.
- We will keep client enquiry data until you unsubscribe from marketing emails.
Website technical details
Forms - We do use electronic forms on our website making use of an available ‘forms module’, which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
Cookies – We use cookies on this website. Cookies are small. We do not make use of cookies to collect any private or personally-identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.
Advanced areas of this site may use cookies to store your presentation preferences in a purely technical fashion with no personally-identifiable information.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.Complaint
Synergy Health Coaching Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at enquiries@synergyhealthcoaching.co.uk and we will do our best to help you.If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 0303 123 1113
Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Contact Us
If you have any questions about this Privacy policy, please contact us by email: enquiries@synergyhealthcoaching.co.uk
Content and Design by Eva Todd
Content and Design by Eva Todd